Frequently asked questions
Have a question? Here are the questions we are asked most often. If you cannot find the answer, write to us!
You get the key from a code key box next to the apartment door. We send the code and full instructions by text message on the day of arrival, as soon as the apartment is ready for you.
Check-in is from 15:00. The room or apartment is usually ready earlier. When the key is waiting for you in the key box, we will send you an email or text message, and you can go in whenever suits you.
Check-out is by 11:00.
If you would like to arrive earlier or leave later, write or call us and we will see if we can help.
Call us and we will check availability straight away and agree on the extra cost and how to pay.
In the shared apartment, quiet hours are from 23:00 to 7:00. During this time please keep noise down, do not talk loudly and do not play music. We also ask guests in the private apartments to follow this, so as not to disturb the neighbours.
Parties are not allowed in any of the apartments. If we receive complaints, we have the right to come to the apartment, enter it and call the police if necessary.
Please take off your outdoor shoes in all apartments. You are welcome to use the slippers in the apartment.
Smoking indoors is not allowed. Please use the balcony or go outside.
In apartments with a wood-burning stove you may light a fire, but please check with us first so we can give you exact instructions. For safety reasons, you must be confident that you know how to use a stove.